"Our food always arrives quickly and when a couple days had past without V-dog, we realized something was wrong. I emailed V-dog and I received a phone call from Lindsay who geniunely wanted to help me figure out what happened to my shipment (who calls people these days?). We were able to confirm it was delivered. Unfortunately, someone must have 'borrowed' it from our front door. We were so disappointed in humanity for a minute. You wouldn't believe our surprise when Lindsay offered to send us another bag for free! V-dog has demonstrated to me that not only do you care about your commitment to pooches and planet, but customers as well. Echo loves her V-dog. Can't you tell? Thanks from my family to yours. Your customer service made our household forever customers! Thanks from my Shiba Inu (Please see her necklace)."