V-dog Subscription Terms & Conditions

Your subscription is an AUTOMATIC recurring order that processes payment on the day and interval that you select. As the customer, you are responsible for cancelling or modifying orders as needed.

FIRST ORDER

Your first subscription order will process instantly and ship next business day (M-F, with the exception of national holidays).

EMAILS

V-dog will send a welcome email when your first subscription is created. Please ensure that your email server does not filter messages from subscriptions@v-dog.com as spam or junk. V-dog will send you an automatic reminder email 3 days before each upcoming order. At this time, please make any needed changes to your upcoming order or contact subscriptions@v-dog.com for assistance.

SUBSEQUENT ORDERS

Orders will automatically process on the day that is listed in your account, at the interval you choose. You may change your interval and upcoming order date, as well as skip upcoming shipments, using your customer account. 

CUSTOMER ACCOUNT

Please note that customer accounts are not required at the time of checkout. If you check out as a guest, you must create a new account at v-dog.com using your guest email address in order to access your subscription details.

CANCELLATIONS

To cancel your subscription, skip an order, or reschedule your next order, please visit the Manage Subscription page of your customer account or contact v-dog customer support at least 3 days in advance of your order. V-dog cannot accommodate cancellations on or after the day that your payment processes.

ONE-TIME ORDERS

If you do not wish to sign up for an automatic recurring order, please navigate back to the product page and leave "one-time purchase" selected before adding the item to your cart. The subscription product will need to be removed from your cart.

FAILED ORDERS

If we are unable to process your payment for an existing subscription due to a failed payment attempt (declined or expired credit card), your order will automatically attempt to process each day for 8 days until payment processes. You will receive an email notification for each failed payment attempt. After 8 consecutive failed payment attempts, your subscription will automatically cancel.

For any questions, please contact v-dog customer support at subscriptions@v-dog.com or 888.280.8364 ext 3. Thanks for choosing a compassionate diet for your pup!